FAQs
Local Clearance Service
Clearing Rubbish from Surrey’s homes & offices since 2008.
Legally, responsible & affordably, call 0800 138 9100 today
The page explains how the service works (skip-free, we-load, same-day where possible), what they take (household, garden, builders’ waste and bulky/WEEE) and what they can’t (hazardous items). It outlines pricing (cubic-yard loads with simple item fees), areas covered across Surrey, access/parking and upstairs collections, and that crews sweep up and provide paperwork (waste transfer notes). It confirms they’re licensed & insured (Environment Agency carrier CBDU 501166), how to get a quote (photos, phone, email or online), payment on completion (card), and typical timings/cancellations.
We provide both domestic and commercial rubbish clearance services, and they include the following: Flat clearance, house clearance, garden waste, building waste, bulky waste, etc. and commercial: business premises clearance, business relocation, storage unit clearance, demolished sheds & small garages and much more on our website.
Quarter load- Up to around 3.5 cubic metres of waste
Costs: £80
Half load- Up to around 7 cubic metres of waste
Costs: £160
Full load- Up to around 14 cubic metres of waste
Costs: £320
You’ll need to call us on 0800 138 9100, and we’ll sort it out from there! You can also WhatsApp us.
We cover all areas in Surrey as well as parts of South London.
The Environment Agency fully licenses us, so we aim to recycle 100% of the waste we collect and prevent it from going to a landfill when possible.
Yes. If the information provided about the amount of waste you need to clear is accurate, then the price over the phone is the rate to pay; no hidden costs are added to our services.
Payment can be made by cash, cheque, credit/debit card or BACS payment.
We arrive at the time you specify to suit your needs rather than giving you a rough timeframe.
Yes. Once the rubbish has been cleared, the area around it will be cleaned to remove any remaining debris.
Yes. We can provide regular commercial waste collections for your business.
We can remove some hazardous materials but not others. A complete list of what we can and can’t remove is here.
Skip hire is more expensive when you consider the cost of acquiring a skip permit and the fact that you may be paying more than you need to based on the volume of waste.
With us, you know the service cost is based on how much we take away and nothing more, which will be made clear before the clearance starts.
Then you can call our office number or email complaints@rubbishclearancesurrey.me.uk
Please address all correspondence to Mr Stuart Patterson, who will handle it personally.
Rubbish Removal FAQs in Surrey
EnviRecycle provides rubbish removal across Surrey, with collections available in towns including Guildford, Woking, Epsom, Weybridge and Camberley, as well as surrounding areas.
What waste types do you accept?
EnviRecycle collects a wide range of waste across Surrey, including household rubbish, furniture, appliances, garden waste and builders’ waste, subject to safe and legal disposal rules.
What waste types do you accept in small quantities?
Some waste types can be accepted in small quantities only, depending on transport, handling and disposal requirements.
What waste types are prohibited?
Some items are prohibited or restricted and cannot be collected unless they are agreed in advance and handled under the correct disposal rules.
Where can you remove rubbish from?
EnviRecycle can usually remove rubbish from inside or outside your property, including homes, gardens, garages, sheds and commercial premises in places such as Chertsey, Cobham and Dorking where access is safe.
Where can you not remove rubbish from?
Rubbish may not be collectable from unsafe, inaccessible or restricted locations.
Does my waste need to be outside?
No, rubbish can often be collected from inside the property as long as access is safe and clear.
Does my waste need to be bagged?
No, waste does not always need to be bagged, but bagging loose items can make collection quicker and easier.
Does my waste need to be in one place?
No, but having your rubbish grouped together can help speed up the collection and improve quote accuracy.
How much waste do I have?
Waste is often estimated by volume, such as bin bags, cubic yards or the amount of space it takes up in a van.
How much does my rubbish weigh?
The weight depends on the waste type. Heavy materials like soil, rubble and plasterboard weigh much more than general household rubbish.
What do you charge up front?
Upfront charges depend on the booking type, service level and whether any minimum charge or deposit applies.
Can I prepay?
Yes, prepayment can usually be arranged when booking in advance.
How do I pay?
Payment is usually made by card or another supported payment method at the time of booking or collection.
What if there is more or less waste on the day?
The final price may be adjusted if the actual volume or type of rubbish differs from the original estimate.
Do you offer fixed prices?
Some collections can be offered at fixed prices, while others are priced based on load size, waste type and access.
Do you offer time slots?
Yes, collection windows or premium timed slots may be available depending on availability in Surrey.
Can I change my booking?
Yes, bookings can usually be changed before the collection date, subject to availability and notice.
Can I cancel my booking?
Yes, cancellations are usually possible within the applicable cancellation policy.
What extras do you charge for?
Extra charges may apply for items such as fridges, mattresses, tyres, hazardous materials, difficult access or parking costs.
What time will you come?
You will normally be given a collection window, and in some cases a more precise timed booking may be available.
Are time slots guaranteed?
Standard arrival windows may not be guaranteed, but premium time slots may be available for more exact scheduling.
What if you miss a premium time slot?
If a premium slot is missed, an update, reschedule or other resolution would normally be arranged in line with the booking terms.
How do I know you are on the way?
You may receive a text, call or other update when the collection team is on the way.
Do I need to be in to have my rubbish cleared?
Not always. If the waste is accessible and clear instructions are provided, the collection may be completed without you being present.
Do you have your own collection teams?
Yes, EnviRecycle uses trained collection teams to carry out rubbish clearances across Surrey.
What sort of vehicle will be coming to remove my waste?
The vehicle depends on the size and type of collection, but it is usually a van, caged vehicle or larger clearance truck.
Are your collection vehicles environmentally friendly?
Efficient routing and responsible waste handling help reduce environmental impact, alongside a focus on recycling and lawful disposal.
What about parking charges?
Parking charges may apply where parking is required for the collection team to complete the job.
Will I incur extra charges due to the waste location?
Extra charges can apply if the waste is far from the vehicle, on upper floors or in a difficult-to-access location.
Will you assess the waste on arrival?
Yes, the team will normally assess the waste on arrival to confirm the volume, type and access before collection.
What happens if there is a lot more rubbish on arrival?
If there is significantly more rubbish than expected, the quote may be revised before the collection goes ahead.
What happens if I get my estimate wrong?
If the estimate is slightly off, the final cost is usually adjusted to reflect the actual load size and waste type collected.
How do I pay for the rubbish on the day?
Payment on the day is usually taken once the final collection price has been confirmed.
What happens to my waste once you remove it?
Waste is taken to a licensed facility where it is sorted for reuse, recycling, recovery and lawful disposal.
Do you offer same-day rubbish removal?
Yes, same-day rubbish removal may be available in parts of Surrey including Woking, Redhill, Reigate and Guildford, depending on your location and booking time.
How quickly can you arrive after booking?
Arrival times vary by area and demand, but same-day and next-day collections are commonly available.
What areas do you cover?
EnviRecycle covers Surrey and surrounding areas, including Addlestone, Ashtead, Bletchingley, Egham, Esher, Farnham, Godalming, Haslemere, Horley, Lightwater, Lingfield, Oxted and Sutton.
Can you collect rubbish from flats or upper floors?
Yes, rubbish can often be collected from flats and upper floors, although additional labour charges may apply.
Can you remove waste if there is no lift?
Yes, but if there is no lift and the waste is upstairs, additional handling time and charges may apply.
Can you collect from a back garden, shed, garage or side alley?
Yes, collections can often be made from back gardens, sheds, garages and side access routes where safe access is available, including properties in Cobham, Esher and Weybridge.
Can you remove fly-tipped waste?
Yes, fly-tipped waste on private land can often be cleared, subject to access and waste type.
Can you take single items as well as full loads?
Yes, both single-item collections and larger full-load clearances can be arranged.
Can you remove sofas, mattresses, fridges and washing machines?
Yes, bulky items and white goods can often be collected, although some items may carry additional disposal charges.
Can you take garden waste and green waste?
Yes, branches, hedge clippings, leaves, soil and other garden waste can often be collected from homes across Surrey, including Dorking, Farnham and Godalming.
Can you remove builders’ waste after renovation work?
Yes, builders’ waste such as timber, plasterboard, rubble, fixtures and packaging can often be removed after renovation work.
Can you take plasterboard, rubble and soil?
Yes, but these heavy materials may need separate pricing and disposal arrangements.
Can you remove office or commercial waste?
Yes, EnviRecycle can also collect office and commercial waste, including furniture, IT equipment and general business rubbish.
Do you collect hazardous waste?
Some hazardous items are restricted or prohibited, so they should always be checked before booking.
Can you take paint, chemicals or gas bottles?
These items are often restricted and may require specialist handling, or they may not be accepted at all.
What items cost extra to dispose of?
Items such as mattresses, tyres, fridges, TVs, plasterboard and hazardous materials often cost extra due to disposal fees.
How is the final price calculated?
The final price is usually based on load volume, waste type, labour, access and any extra disposal charges.
Is labour included in the price?
Labour is often included, but difficult access or extra-heavy loads may affect the final price.
Is there a minimum charge?
Yes, many rubbish removal services include a minimum charge for small collections.
Do you offer weekend collections?
Weekend collections may be available depending on the area and booking schedule.
Can I book a specific time slot?
Yes, some bookings may offer a premium or priority time slot for a more exact collection time.
What happens if I am not at home?
If the waste is accessible and instructions are clear, the collection may still go ahead without you being present.
Can someone else meet your team on my behalf?
Yes, another person can usually meet the collection team on your behalf if access and payment are arranged.
Do you sweep up after the collection?
A basic tidy-up is often possible after collection, depending on the type of rubbish and the condition of the area.
Do I get a waste transfer note?
Yes, waste documentation can be provided where required to confirm lawful transfer and disposal.
Are you fully licensed and insured?
Yes, EnviRecycle operates as a licensed and insured rubbish removal company serving Surrey.
How much of the waste do you recycle?
Collected waste is sorted to maximise reuse, recycling and recovery wherever possible before final disposal.
Can you provide before-and-after photos?
Before-and-after photos may be available for some clearances, especially where proof of completion is useful.
Can you clear rubbish from landlords’ properties or end-of-tenancy jobs?
Yes, EnviRecycle can help with landlord clearances, end-of-tenancy rubbish removal and property clear-outs in areas such as Surbiton, Sutton, Wallington and Purley.
Can you collect from offices, shops and restaurants?
Yes, collections can be arranged for commercial premises including offices, shops and restaurants.
Do you offer recurring commercial collections?
Yes, recurring commercial waste collections may be available depending on the type of business and the volume of waste.
Can you remove rubbish from storage units?
Yes, rubbish can often be collected from storage units where access has been arranged in advance.
How much notice do you need for a booking?
Booking notice depends on availability, but same-day, next-day and advance bookings may all be possible.
What payment methods do you accept?
Accepted payment methods usually include card and other supported payment options confirmed at booking.
Do you charge for congestion, parking or low-emission zones?
Additional location-based charges may apply where parking, access restrictions or local zone fees affect the collection.
Can you give me a quote from a photo?
Yes, photo-based quotes can often help provide a quicker and more accurate estimate before collection.
What happens if the amount of rubbish changes on the day?
If the amount of rubbish changes on the day, the final price may be updated to reflect the actual load and waste type collected.